Cancellation Policy

Jenna is now accepting new patients for a brief period of time. Book online or call to speak to a patient care coordinator to schedule an appointment with her.

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Our office requires a 48-hour notice for rescheduling or cancellation of your appointment. Failure to give a 48-hour notice or “No Show” your appointment, will result in a fee. A total of three no-shows/cancellations within 48 hours will result in termination as a client at JLG Medspa. All Filler and Sculptra will result in half the amount of your booked service(s). All other services will be assessed a $100 fee for any appointment cancelled/rescheduled less than 48 hours in advance. Any client who No Shows their initial appointment will not be permitted to re-schedule are unable to book any future appointments at our office with any of our providers.

If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you. In the event of a true, unavoidable emergency, we will work with you to accommodate rescheduling your appointment to a more convenient time.

We require a credit card on file to hold your appointment. Cancellation fees will be charged to your card on file.